Terms of Service

1. Using Our Website

You must be at least 18 years old, or have reached the age of majority in your country of residence, to make a purchase through our website.

By accessing or using this website, you confirm that you meet these requirements.

2. Prices & Currency

• All prices displayed on our website are in British Pounds Sterling (GBP £).

• The total price payable will be clearly displayed at checkout before you complete your purchase.

• Any applicable delivery charges or additional costs will be displayed before payment.

• We reserve the right to correct pricing errors and update prices at any time. However, price changes will not affect orders that have already been confirmed.

3. Order Fulfilment

Orders placed through VELANORE may be fulfilled and dispatched through our international logistics and fulfilment partners.

Our fulfilment partners may handle storage, packing, quality checks, and dispatch on our behalf.

Any applicable delivery charges, taxes, or other costs payable by you will be clearly communicated before you complete your purchase.

4. Orders & Payment

• You agree to provide accurate and complete billing, contact, and shipping information when placing an order.

• We reserve the right to refuse or cancel an order where there are reasonable grounds to suspect fraudulent activity, payment issues, or inaccurate information.

• Payments are processed securely through our approved third-party payment providers.

• An order confirmation email does not necessarily mean that an order has been dispatched. Dispatch confirmation will be provided separately where applicable.

5. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, and images displayed on our website are accurate and up to date.

However, colours and appearances may vary slightly depending on your screen, device, or display settings.

Any product variations will not affect your statutory rights if an item is faulty, misdescribed, or not as advertised.

6. Returns & Refunds

Our Refund & Returns Policy explains our return procedures, cancellation rights, refund arrangements, and how to report faulty, damaged, or incorrect items.

By placing an order, you acknowledge that you can review our Refund & Returns Policy before completing your purchase.

Your statutory rights under applicable UK consumer protection laws remain unaffected.

7. Limitation of Liability

We take reasonable steps to provide reliable products, accurate information, and a positive shopping experience.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Your statutory rights under UK consumer protection legislation.

• Any other liability that cannot legally be excluded or limited.

Subject to the above, VELANORE will not be liable for indirect or consequential losses where such exclusion is permitted by applicable law.

Nothing in these Terms affects your legal rights as a consumer.

8. Acceptable Use

When using our website, you agree not to:

• Use the website for unlawful, fraudulent, or harmful purposes.

• Interfere with website security or functionality.

• Attempt to gain unauthorised access to our systems or services.

• Copy, reproduce, distribute, or reuse website content without our prior written permission, except where permitted by law.

We reserve the right to restrict access where these Terms are breached.

9. Your Personal Information

Your personal information is collected and processed in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal data.

10. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, website functionality, or legal requirements.

Any updated version will be published on this page with the revised effective date where applicable.

Changes will not retrospectively affect orders already confirmed, except where required by law.

11. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer residing in another part of the United Kingdom, you may also benefit from any mandatory consumer protection rights applicable in your place of residence.

Nothing in this section removes any mandatory rights you may have under applicable consumer law.

12. Contact Us

If you have any questions about these Terms of Service, please contact us using the details below.

Business Name: VELANORE

Website: https://velanore.shop

Email: support@velanore.shop

Phone: +441843295043

Business Address:

Isis House, 9 Sweyn Rd, Cliftonville, Margate CT9 2DG, United Kingdom.

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time).